Credits don’t appear on my account?

If you successfully purchased credits by card, they will show on your account immediately. Via Alternative Payment methods (PayPal, Google Play) it can on rare occasions take longer (up to an hour).

Note that sometimes the bank shows an unsuccessful transaction as pending. In this case, the credits are not added as we didn't receive the funds. Please feel free to contact us if you're not sure. Providing a copy of your monthly statement can be of great help in such situations, so feel free to send it attached to your email.

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